FAQs
Find answers to the most common questions about our products, orders, and services. If you don’t find your answer here, please contact our support team at service@accgoshaw.com.
1. What products do you sell?
ACC GOSHAWK TRADE LLC specializes in electric cutting tools, including electric scissors and electric chainsaws designed for home, DIY, and light professional use. Each product is tested for performance and quality before shipment.
2. Where do you ship from?
All orders are shipped from our U.S.-based warehouses. We only ship within the United States and do not offer international delivery at this time.
3. How long does delivery take?
Our typical delivery time is 3–4 business days after processing. Order processing usually takes 1–2 business days. You’ll receive a tracking number once your order ships.
4. Do you offer free shipping?
Yes. We offer free standard shipping on all U.S. orders — no minimum purchase required.
5. What carriers do you use?
We primarily ship through USPS and UPS. You can track your shipment through:
6. How can I track my order?
Once your order is shipped, you will receive a confirmation email containing a tracking number and carrier information. Use that number to track your order directly on the USPS or UPS website.
7. What if my delivery is delayed?
Occasional delays may occur due to carrier or weather issues. If your order has not arrived within the expected timeframe, please contact us at service@accgoshaw.com. We will promptly assist you and may provide compensation options for delayed deliveries.
8. What is your return policy?
We accept returns within 30 days of delivery for unused items in their original packaging. Customers are responsible for return shipping costs. Once received and inspected, refunds are issued within 2 business days. Please see our Return & Refund Policy for full details.
9. Can I exchange an item?
We do not currently offer direct exchanges. To replace a product, please return your original item for a refund and place a new order.
10. What payment methods do you accept?
We currently accept PayPal as our only payment method for secure and protected transactions. All payments are processed in U.S. dollars (USD).
11. How do I cancel an order?
If you need to cancel your order, please contact us as soon as possible at service@accgoshaw.com. Cancellations can only be processed before the order ships.
12. What if I receive a defective or wrong product?
If you receive a damaged or incorrect item, please email us with your order number and photos within 7 days of delivery. We’ll arrange a replacement or full refund at no extra cost.
13. Do you have a physical store?
No. We are an online-only retailer based in Grand Lake, Colorado. Our registered business address is for correspondence and verification purposes only.
14. How can I contact customer service?
You can reach our U.S.-based support team Monday through Friday, 9:00 AM – 5:00 PM (MT):
ACC GOSHAWK TRADE LLC
1101 GRAND AVE, GRAND LAKE, CO 80447
Phone: +1 774-403-3183
Email: service@accgoshaw.com